Return, Exchange and Refund Policy

Easy 7-Day Return or Exchange Window.

7 days from delivery to request a return or exchange on eligible items/orders. Easy process via Return/Exchange portal: Return & Exchange Portal

Eligibility

  • Item unused, unworn, tags attached, original packaging.

  • Order confirmation required.

Return Process

  1. Go to Return Prime Portal to place request directly.

  2. We review and approve/reject within 24 hours.

  3. If approved, pickup scheduled within 2-5 working days.

  4. Portal issues? If the Return/Exchange portal isn't loading or working properly, reach out right away via email at ethnicelement@ethnicelement.com or Call +91 78923 66169. We'll help you submit the return/exchange request.

Unapproved returns not accepted.

Exchanges

Same process as returns. Once approved and picked up, get store credit or replacement based on availability.

Damaged or Wrong Items

Email photos to ethnicelement@ethnicelement.com on arrival. We arrange free pickup, replacement, or refund promptly.

Non-Returnable Items

  • Sale or discounted items.

  • Custom-stitched or personalized items.

  • Undergarments or hygiene-sealed items.

Refunds

Processed to original payment within 7 - 10 business days after inspection. Bank processing adds 3-5 days.

Questions? Email ethnicelement@ethnicelement.com or Call +91 78923 66169.
We prioritize your satisfaction.